Our services safeguard refugees and immigrants’ various rights and needs from the time of arrival and until their establishment and participation in the Norwegian society. We are responsible for a large number of people, many of whom are in a vulnerable situation. This means we are required to hold a high level of expertise, professionalism and values.
Core values
Our services are all about giving people from different nations the possibility to live together in safety and use their resources in a new country. Expertise is required in order to use diversity constructively and prevent potential conflicts.
We have employees from many different countries who speak different languages. This is something we wish to conserve in an inclusive business, and we strive to make our multicultural workforce perform well together.
Hero’s core values are openness, equality and professionalism. They represent the most important values that our employees identify with. The core values describe the company’s personality and are visible in our daily work. They give us direction when we face challenges.
Openness
We welcome and show interest in the people we meet and interact with in our work. We try to understand and emphasize each other’s history, resources, needs and wants. We learn from the knowledge that new people bring and apply it to our organization.
We are accommodating and friendly, cooperative, and tolerant towards everyone regardless of ethnic background, disability, gender, sexual orientation, age and religion.
Equality
We welcome and show interest in the people we meet and interact with in our work. We try to understand and emphasize each other’s history, resources, needs and wants. We learn from the knowledge that new people bring and apply it to our organization.
We are accommodating and friendly, cooperative, and tolerant towards everyone regardless of ethnic background, disability, gender, sexual orientation, age and religion.
Professionalism
We are professional service providers. Our work is based on established knowledge that we share and develop further. We focus on quality in every process, work according to shared standards, and develop a common understanding of what constitutes good solutions.
We care for and establish good relations with the recipients of our services. We do not privatize the relations to residents or participants. Our collaborators should be able to rely on us and perceive us as positive, skilled and solution-oriented partners.